The difference between "reservation" and "reservation" is tricky, and many details of New Year’s Eve dinner need to be paid attention to.
"Pre-emptive reservation for reunion dinner" and "Hot reservation for New Year’s Eve" … … The "New Year’s Eve" launched by major hotels is extremely popular, and a table for New Year’s Eve in some hotels is hard to find. Many citizens also moved the New Year’s Eve dinner from their homes to hotels.
At the same time, the rules and regulations of some hotels make consumers feel quite inconvenient.
The fixed menu, limited meal time, and extra people and fees make consumers very nervous, and the difference between "booking" and "booking" New Year’s Eve is even more puzzling to consumers … …
Ordering is too restrictive, and there is still a time limit for eating.
Near the Spring Festival, many hotels have started the New Year’s Eve dinner mode ahead of schedule, and put up slogans such as "reunion dinner", "New Year’s Eve dinner" and "Spring Festival is not closed". Posters with delicious dishes are very attractive. Going out to the hotel for New Year’s Eve dinner is also sought after by many citizens.
"There is only one table for the New Year’s Eve dinner now, and the rest are booked out." In a hotel near Qingnian Road, two staff members are receiving four or five consumers, who are all consulting about the New Year’s Eve dinner. The staff handed over three menus with three packages at different price points. Each set meal includes cold dishes, hot dishes and staple foods. "The dishes prepared in the package are all dishes that customers usually order and give good feedback. The dishes of the New Year’s Eve can only be ordered according to the dishes in the package."
According to the investigation of 10 hotels, the reporter found that all the New Year’s Eve dinners provided by hotels are set meals, and it is impossible to order food at will according to personal preferences. Seven companies have limited the meal time, stipulating that the meal time for the New Year’s Eve is two hours, which is the premise of booking.
The staff of a hotel near Panjiayuan said that the reservation for New Year’s Eve dinner is very popular, and taking two hours as the dining interval can meet the needs of more consumers to go out for New Year’s Eve dinner. The set meal is introduced in the hotel because of the large amount of orders for New Year’s Eve dinner, and the ingredients need to be prepared in advance. Some dishes with similar prices can also be exchanged individually according to the needs of guests.
"The favorite dishes are not in a set meal yet, so it is necessary to take into account the tastes of the elderly and children. It is very nerve-racking when choosing a set meal." A consumer said that in order to choose a package that is more suitable for his family, he has not made a decision after comparing with many hotels he frequents. "When a family comes out to have a happy New Year’s Eve dinner, it always feels less comfortable because of the limitations of time and dishes."
The package has a "head fee" disguised as a low consumption.
The way to set up the New Year’s Eve dinner package is used by hotels, and the package price is fixed, but the number of people to eat is not clearly specified. The staff of a hotel near Changying area in Chaoyang District said that a big table can seat 10 people, as long as they can sit down and have enough food to squeeze more people.
However, the reporter found in the survey that some hotels have also made clear the number of diners in the package. In a hotel near Wangfujing, there are 6, 8 and 10 people in various New Year’s Eve dinner packages, and children over 1.2 meters are included in the number of people eating. A hotel near the East Third Ring Road has also stipulated the number of diners for the New Year’s Eve dinner package, and each additional diner needs to increase the cost near 500 yuan.
"Chinese New Year is a big family, even the old and the young. After the number is set, you can’t book a table because you have more than two or three people. There are several children among them, all of whom are counted. Such rules and regulations are hard to understand. " A consumer said that the purpose of the New Year’s Eve dinner is to reunite, be lively and enjoy the happy atmosphere of the whole family sitting together, and the conditions set by the merchants during the meal have discounted the significance of the New Year’s Eve dinner.
On November 1, 2014, the Measures for the Management of Catering Industry (Trial) jointly issued by the Ministry of Commerce and the National Development and Reform Commission clearly stipulated that catering operators are prohibited from setting minimum consumption. Violators can be fined up to 30,000 yuan.
"This is the performance of merchants setting minimum consumption in disguise. When consumers choose New Year’s Eve, they can communicate and negotiate with merchants according to relevant regulations." Liu Yang, a lawyer of Beijing Jingxi Law Firm, said that although the restaurant didn’t specify the minimum consumption per capita, it set the set meal amount and stipulated the number of diners. When the number of diners increased, it was necessary to pay the meal fee, which was suspected of setting the minimum consumption.
remind
"reservation" or "reservation"
It’s best to sign the contract first.
In the investigation, the reporter found that there are two expressions of "reservation" and "reservation" in the propaganda language played in the hotel.
Liu Yang said that when going out to choose a New Year’s Eve hotel, we should pay attention to some merchants’ "word games" to avoid losing money. "Reservation" refers to the need to pay part of the deposit, which can be used as liquidated damages when the payer breaches the contract. After the hotel breaches the contract, it should pay double deposit as liquidated damages. The deposit in the "reservation" is not guaranteed, and it can be refunded when the schedule changes. "When choosing a New Year’s Eve hotel, consumers should sign a contract with the hotel, stipulating the dining price, time, whether they can bring their own drinks, and ‘ Deposit ’ Or ‘ Deposit ’ And other issues to avoid unpleasantness before or during meals, so that their own interests are not guaranteed. "
Our reporter Zhao Xibin and photo